Delivery Information

Delivery

Bigniaga is based on multi-vendor drop ship e-commerce hence, all deliveries will be done by the product owners within five (5) working days. You can track your shipping status in your Account.

As of now, Bigniaga only serves the Malaysian market.

Delivery charges, where ever applicable, will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on the delivery address.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public holidays. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date.